FAQs

The PetShine Groomer is a multifunctional pet care tool that combines a mist sprayer and a brush. It helps keep your pet's fur clean, shiny, and free of tangles and debris.

Yes, the PetShine Groomer is suitable for all types of fur. It’s expertly designed to effectively remove tangles and mats, keeping your pet's coat smooth and healthy.

Yes, the PetShine Groomer requires water to produce its signature mist. Simply fill the reservoir with water, and the brush will create a mist as you groom your pet.

Orders are usually
processed and shipped within 1~3 working days of purchase.

Normally, it takes 7 to 12 business days. Please
allow an additional 1-3 days to process and dispatch your order.

Yes! We ship worldwide to ensure that every
customer will enjoy his or her shopping experience with us.

We are only able to cancel
orders within the first 12 hours after the order is placed. After that the
order has most likely been processed and is preparing for shipment or has been
shipped. Once this takes effect, it's out of our hands. We apologize for any
inconvenience this may cause, but we pride ourselves on prompt service and this
includes getting your orders out as fast as possible.

We accept Paypal, Credit
Card (Visa, MasterCard, Discover, and American Express), Debit Card.

Absolutely! We use SSL security to ensure all
your personal information is encrypted during the whole checkout process.

We have a 30 day returns policy from the date the
delivery was received.  Defective and damaged items may be
returned.

Find more information on our returns policy section, our customer service
team is always here to help you with your concerns. Send us an email at
info@petshine.net and we will get back to you within 24 hours.